MUV Fitness
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MUV Fitness Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MUV Fitness has 2.0 star rating based on 66 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Close by, Facility looked clean for this type of atmosphere, Get healthy.
Cons: Being unreasonable with canceling contact, Cancellation process, Customer service.Recent recommendations regarding this business are as follows: "Think twice about joining MUV, go to a community gym, the staff are young and hardly care.", "Be careful", "If you contact them, they don’t do anything about the issue", "Go somewhere else.", "do not join this club".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MUV Fitness has 2.0 star rating based on 66 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Close by, Facility looked clean for this type of atmosphere, Get healthy.
Cons: Being unreasonable with canceling contact, Cancellation process, Customer service.Recent recommendations regarding this business are as follows: "Think twice about joining MUV, go to a community gym, the staff are young and hardly care.", "Be careful", "If you contact them, they don’t do anything about the issue", "Go somewhere else.", "do not join this club".
Most users ask MUV Fitness for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top MUV Fitness Reviews
"Horrible management paid to have my account frozen for 90 days."
I called and was put on hold for Bill. After being on hold for more than 15 minutes just to be told Bill was no longer available. After the 3rd call, I spoke...
"Charged Double, charged for no membership!"
1. I pay $15.00 but was charges $30.00 and when I brought it to their attention, they ended up charging me $38.50. 2.Never got the refund after being assured I...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
Charged Double, charged for no membership!
1. I pay $15.00 but was charges $30.00 and when I brought it to their attention, they ended up charging me $38.50.
2.Never got the refund after being assured I would.
3.
Never informed my monthly fee increased in January 2024 to $20.00, until January 18th, 2024.
4. Being charged an annual fee for a future membership that I won't have because I cancelled.
5. Due to not being able to actually go to the gym because of winter storms and transportation shut-downs, I cancelled my membership via email and got a response that I have to go to the gym personally and sign a document to cancel, so I'm being charged the full $59.00 ($20.00 + $39.00 annual fee). It's BS and Theft!
6.
When my DISABLED partner went to the gym to cancel for herself, she asked for somewhere to sit down and informed the person at the entrance counter, "I'm disabled" and the response was "uh, I don't know".
She was never given a location to sit even though there were plenty of empty desks/chairs just a few feet away, the same place she was able to sit when she signed up! SMH Well done MUV!
- New equipment
- Theft
- Young staff
Preferred solution: Price reduction
User's recommendation: Think twice about joining MUV, go to a community gym, the staff are young and hardly care.
Edmonds, Washington
Sauna uncleanliness
User's recommendation: Be careful
Bellevue, Washington
Signs blocking traffic
User's recommendation: If you contact them, they don’t do anything about the issue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lies and more lies and *** customer service
So I joined Muv fitness because I have a broken back and I needed to do some physical therapy to keep from atrophying and degrading any further than I already am. It was however a huge mistake to sign up with move fitness because of my condition I have not been able to get in for more than 7 months and move fitness cares not for my physical no my financial situation which you can imagine not being able to work I have serious financial issues.
Where I received problems is me trying to suspend or put a freeze on the billing for the 3 months that you're allowed to so I can get caught up with the rest of my bills.
So after coming in in person which was required I talked to a manager and put in a pause only to yet again be billed. So now this is the 8th month I have not been into the gym yet I am still paying $50 a month for nothing totaling over $350 now gone to move fitness CEOs and greedy c***** corporate ***
- Greedy corporate entity
Preferred solution: Full refund
Columbia, South Carolina
Check out before you sign contract
User's recommendation: Go somewhere else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spokane Valley, Washington
I cancelled back in February and I have still been being charged every month, twice this month.
- Facility looked clean for this type of atmosphere
- Gym
- Close by
- Dishonesty
- Being unreasonable with canceling contact
- Cancellation process
Preferred solution: Full refund
Irmo, South Carolina
I was cheated.
My daughter and I called MUV Fitness in Irmo, SC and cancelled membership due to COVID-19. But I was told all memberships were suspended until COVID-19 was over.
I trusted them and they never bothered me. Then I got a letter from NetCollectio$a agency that I missed payments and listed the bills. I explained that I cancelled and they never billed me. So, I wrote to MUV Management and I was told the decision was final.
I appealed to BBB which tried to help But they, too, were rebuffed. Then I wrote to the South Carolina Consumer Protection Agency. Now, MUV Manager agreed to cancel the collection and he even claimed he did not know what happened!! He knew he had refused my claim many times.
But he got scared when SC Consumer Protection got involved.
They are dishonest and I don't rust them anymore.
Enoch K appealed in Irmo and appealled. They
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spokane, Washington
Dissatisfied with staff
- Color of skin makes type of service you receive
- Color of skin determines treatment you receive
Preferred solution: What was promised. 5 months free.
Portland, Oregon
Trainer Ben
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spokane Valley, Washington
No one knows what going on
Preferred solution: Train the Desk Staff on policy
Columbia, South Carolina
Refund needed, refusing to close my account
Not resolved still
- Facility looked clean for this type of atmosphere
- Being unreasonable with canceling contact
- Payment processing
- Customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbia, South Carolina
One of the worst
- Get healthy
- Cancellation process
Preferred solution: cancel my membership that has expired on 10-17-20
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Irmo, South Carolina
Trainer
Preferred solution: Keep great people on your staff
New York, New York
Debit card change
Spokane, Washington
Took a payment off me 1 day before they closed for the lockdown
- Close by
- Customer service
- Being unreasonable with canceling contact
User's recommendation: do not join this club
Horrible management paid to have my account frozen for 90 days.
Preferred solution: Full refund
User's recommendation: Management need to *** and return the customer's call
About
MUV Fitness is a chain of fitness centers owned by MUV Brands, Inc. The first fitness center was opened in August, 2014. Currently there are 4 MUV Fitness locations in Spokane, Washington, United States. MUV Fitness offers group fitness classes, spin classes, pool & hot tub, hummer strength equipment, racquet ball, and many more. There are also sauna & steam rooms, kids’ club, and swimming pools. MUV Fitness offers a 14-day trial pass on a free of charge basis. It allows visitors trying out classes and equipment, getting consulting assistance from a personal trainer, and taking the tour of a gym. The pass is available for first time visitors and local residents only.
MUV Fitness is ranked 64 out of 332 in Fitness Centers category
USA
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