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3.2

Attempted to cancel over the phone, was told I would have to come in.

Went in to cancel (Saturday), was told that they only cancel accounts Mon-Fri. Informed them due to work schedule this was not possible. The manager replied it was the only option, when I reiterated this was not possible he said I need to send in a letter or drop it off at this same location. I asked for a piece of paper wrote down the required information and asked him to cancel it Monday. Guess the response... You will need to drop the letter off Monday.

Hahaha, what a joke!!!

Don't fall victim, find a nice private gym without the hassle.

Reason of review: Poor customer service.

Location: Seattle, Washington

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